I
am a very thrifty person, something that I inherited as both of my parents come
from thrifty parents, and so on. So I
have been rather thrifty while planning my upcoming wedding. I have found the decorations, plates, rings, dresses,
shoes, everything we wanted for our wedding online and then I researched them
all to find each item for less and in a lot of cases made things myself for
much less. I have saved, as of today
because I have more shopping to do tomorrow, roughly $8,000. No, I did not add a digit or two and no, it
is not a typo. Many things I asked
friends and family members to do as a wedding gift for us; I will name them all
in another blog I promise.
Well,
I found our wedding rings online through a very reputable company. I have ordered a lot of things from them
before with no problems. As a matter of
fact, my fiance's ring arrived within days and was exactly what we wanted only
$108 less than other stores. My ring
however was a whole different story!
I
ordered my fiance's ring, my ring and a pair of earrings all at the same time on
March 30. Like I stated before, my
fiance's ring arrived within days, even earlier than promised. My ring and earrings were delivered to
Arkansas on March 4. After initially
freaking out, I finally calmed myself enough to call their toll-free phone
number. After 20 minutes of waiting for
an associate I was told, “The package must have been damaged that is why they
send things there. Let me re-order the
ring and earrings for you.” She promised
they would arrive no later than April 21.
I informed her that my wedding was on April 26, but she told me “not to
worry they would arrive in plenty of time.”
About
ten days passed and on April 15, they were delivered to Arkansas AGAIN! So, I called the toll-free phone number AGAIN
and waited at least 20 minutes to speak to an associate AGAIN! This associate had a completely different
story for me. She informed me that, “It
is at our sorting facility and will shortly be on its way to the pick-up
store.” I expressed my valid concerns
and she placed me on hold to, “look into it further.” After about ten minutes she returned to tell
me, “No new tracking number was issued but UPS does have the package and both
items will arrive shortly looks like April 18.”
April
18, came and went with no ring and no earrings. I waited until the original date of April
21, and called the toll-free phone number AGAIN with the 20 plus minute wait
AGAIN! This associate told me, “I’m not
sure what is going on with these items let me escalate the investigation
because no one else has.” I was on hold
another 10-15 minutes in which I was crying, wanting to scream, and not sure
what to do about my wedding ring. She
came back on the line to give me a reference number but says, “Wait at least 24
hours before calling back to check on the status.” I hung up before I could no longer bite my
tongue.
Well,
yesterday I finally found the courage to call the toll-free phone number AGAIN
and found the patience to wait 20 minutes for an associate AGAIN! I told the lady on the other end that if I
come across angry or mean I apologize upfront as I know it is not her
fault. By the end of my story she was as
upset as I was. After yet another ten
minutes on hold, FINALLY there was good news.
The ring and earrings were at the pick-up store but no one bothered to
text, email, or call me to let me know like they were supposed to.
So,
I rushed to the store to pick them up and yes they were actually there but of
course with another set of problems.
They never checked the earrings in and didn’t know how to so I could
take them. I explained my story and two
employees put their heads together and I was able to walk away with both
items. No apology, no discount, nothing
for my pain and suffering at all. I feel
I should be compensated for the craziness I endured waiting and wondering if my
wedding ring would ever arrive and before my wedding day. I originally found the ring at Kay Jewelers
but chose this particular store because it was the same ring and saved me $82
on the ring and $21 on the earrings.
Next time I will definitely think twice before ordering from this store,
especially if something important. On
second thought, to be honest I don’t think I will ever do it again, at least
not from them!
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