Thursday, May 8, 2014

My Wedding Ring Nightmare!

I am a very thrifty person, something that I inherited as both of my parents come from thrifty parents, and so on.  So I have been rather thrifty while planning my upcoming wedding.  I have found the decorations, plates, rings, dresses, shoes, everything we wanted for our wedding online and then I researched them all to find each item for less and in a lot of cases made things myself for much less.  I have saved, as of today because I have more shopping to do tomorrow, roughly $8,000.  No, I did not add a digit or two and no, it is not a typo.  Many things I asked friends and family members to do as a wedding gift for us; I will name them all in another blog I promise.

Well, I found our wedding rings online through a very reputable company.   I have ordered a lot of things from them before with no problems.  As a matter of fact, my fiance's ring arrived within days and was exactly what we wanted only $108 less than other stores.  My ring however was a whole different story!

I ordered my fiance's ring, my ring and a pair of earrings all at the same time on March 30.  Like I stated before, my fiance's ring arrived within days, even earlier than promised.  My ring and earrings were delivered to Arkansas on March 4.  After initially freaking out, I finally calmed myself enough to call their toll-free phone number.  After 20 minutes of waiting for an associate I was told, “The package must have been damaged that is why they send things there.   Let me re-order the ring and earrings for you.”  She promised they would arrive no later than April 21.  I informed her that my wedding was on April 26, but she told me “not to worry they would arrive in plenty of time.”

About ten days passed and on April 15, they were delivered to Arkansas AGAIN!  So, I called the toll-free phone number AGAIN and waited at least 20 minutes to speak to an associate AGAIN!  This associate had a completely different story for me.  She informed me that, “It is at our sorting facility and will shortly be on its way to the pick-up store.”  I expressed my valid concerns and she placed me on hold to, “look into it further.”  After about ten minutes she returned to tell me, “No new tracking number was issued but UPS does have the package and both items will arrive shortly looks like April 18.”

April 18, came and went with no ring and no earrings.   I waited until the original date of April 21, and called the toll-free phone number AGAIN with the 20 plus minute wait AGAIN!  This associate told me, “I’m not sure what is going on with these items let me escalate the investigation because no one else has.”  I was on hold another 10-15 minutes in which I was crying, wanting to scream, and not sure what to do about my wedding ring.  She came back on the line to give me a reference number but says, “Wait at least 24 hours before calling back to check on the status.”  I hung up before I could no longer bite my tongue.

Well, yesterday I finally found the courage to call the toll-free phone number AGAIN and found the patience to wait 20 minutes for an associate AGAIN!  I told the lady on the other end that if I come across angry or mean I apologize upfront as I know it is not her fault.  By the end of my story she was as upset as I was.  After yet another ten minutes on hold, FINALLY there was good news.  The ring and earrings were at the pick-up store but no one bothered to text, email, or call me to let me know like they were supposed to.

So, I rushed to the store to pick them up and yes they were actually there but of course with another set of problems.  They never checked the earrings in and didn’t know how to so I could take them.  I explained my story and two employees put their heads together and I was able to walk away with both items.  No apology, no discount, nothing for my pain and suffering at all.  I feel I should be compensated for the craziness I endured waiting and wondering if my wedding ring would ever arrive and before my wedding day.  I originally found the ring at Kay Jewelers but chose this particular store because it was the same ring and saved me $82 on the ring and $21 on the earrings.  Next time I will definitely think twice before ordering from this store, especially if something important.  On second thought, to be honest I don’t think I will ever do it again, at least not from them!